The Client has the right to return funds for unused services in full; the funds are credited to the client's internal account in the company's billing system and may be spent on any other services of the company or transferred to another client's account. To process a refund, you must create a ticket to the support service, in which you must indicate:

The order number to be cancelled.

The reason for refusal.

Please note:

a refund is made only after the complete suspension of the service (cancellation);

the refund processing time may range from 1 to 45 days;

the refund is made to the client's balance in MyHosti or to a payment system, at the Company's discretion;

from the refund amount for virtual and dedicated servers, the cost of 1 (one) full month of service at the current tariff is deducted;

a full refund is possible only within 14 days after ordering the service, provided that there are confirmed and evident technical problems with the equipment, and provided that the service was not used.

Any blocking on the part of regional Internet providers, as well as blocking and restriction of access on the part of state regulatory authorities, are not grounds for a refund.

The Company reserves the right to request additional documents to confirm the right to a refund.